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Frequently asked questions

  • Storage
    Please store our chocolate in a cool, dry place or a wine fridge between 15-20℃. Do not refrigerate as this may cause blooming or may absorb smells from the environment. Please refer to our best beforey dates for product shelf lifes.
  • Shipping Policy
    BonBox uses Royal Mail to ship throughout the United Kingdom. Please allow 2 - 4 business days to process your online order. Orders placed Thursday (after 12pm) through Sunday will be shipped the following Monday. Shipping chocolates in the summer is very challenging! In very warm weather, shipping may be temporarily unavailable. We're very sorry, but we are currently unable to ship outside of the United Kingdom at this time.
  • Return & Exchange Policy
    Our goal at BonBox is to completely satisfy all of our customers. We take great pride in our work and guarantee that all products leave us in peak condition. Due to the perishable nature of our products, as well as health and safety reasons, we are unable to offer returns or exchanges. BonBox is not responsible for items that are damaged. Should you happen to receive damaged product, please contact us immediately (within 48 hours of receiving your order), to ensure we can appropriately address the situation. We are not responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order.
  • Wholesale enquiries
    BonBox is the perfect after dinner petit four, so why not let us do the hard work and allow you to serve your guests a premium bonbon. Flavours and designs can be bespoke, allowing the perfect fit for your brand. Whether you're a coffee shop, restaurant, boutique hotel or a private chef - we'd love to help!
  • Corporate Gifts
    Artisan chocolates make a perfect token of appreciation to thank your clients for their hard work and continued business. Rest assured, we put as much work into every bonbon as you do into delivering for your clients. This Christmas, send a memorable gift that they’ll love, enjoy and maybe even share.
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